In Store Returns Policy

Millercare Ltd. - Customer Returns Policy – (For items purchased in store)

Millercare Ltd. is committed to your satisfaction. We understand that sometimes you may need to return an item. This policy outlines the conditions under which you can return items purchased in store.

Returns Period:

For items normally stocked in our branches, we will allow returns within the first 30 days if you change your mind on your purchase, subject to the following conditions and exceptions.

Conditions:

• All returned items must be unused, in their original packaging, and in a saleable condition.

Exceptions:

• Items ordered in for you, made to order and bespoke items: As these items are not normally stocked in our branches, these cannot be returned unless faulty.
• Hygiene: Due to hygiene regulations, we cannot accept returns of items such as:
• Toileting aids, including toilet seats once fitted to toilets or commodes etc.
• Incontinence products.
• Mattresses and cushions if packaging is opened.
• If you are unsure whether an item can be returned due to being ordered in, bespoke, made to order, or for hygiene reasons, please don't hesitate to check with us first.

We will be happy to help.

Deposits:

Where bespoke or non-stock items are placed on order, we request a non-refundable deposit in advance of receiving these goods to cover the packaging, carriage, production and administration costs should the order be cancelled. This does not affect your statutory rights.

Damaged or Faulty Items:

If your item arrives damaged or faulty or becomes faulty within the first 30 days, please inform us within 48 hours. You can do this by contacting the branch from which you purchased the item.

We will arrange a replacement for you. If a replacement is not available, we will offer you a full refund.

After 30 days, the item is subject to the terms of the manufacturers warranty; please contact the branch from which you purchased the item.

Refunds:

Where a refund is applicable, once the item has been received and inspected, we will process your refund within 14 days. Refunds will only be issued to the original payment method used for the purchase.

Please Note:

• We reserve the right to reject returns that do not comply with this policy.
• This policy does not affect your statutory rights as a consumer.

Contact Us:

If you have any questions about our return policy, please contact our customer service team: customerservice@millercare.co.uk

We aim to resolve all enquiries promptly and fairly.